At ELFLOS, we are dedicated to ensuring that every gift package, carefully customized just for you, arrives on time and in perfect condition. Below is our detailed Shipping & Delivery Policy to help you understand the order fulfillment process and track your packages.
1. Shipping Time
We process all orders within 1-5 business days and begin shipping after payment confirmation. We offer shipping services to over 200 countries globally, with delivery times varying depending on the destination. Below is the estimated standard shipping time for different countries and regions (excluding order processing time):
|
Country/Region(Ranking is not in reverse order) |
Shipping Time (Business Days) |
|
USA, Canada, Mexico |
8-13 |
|
UK, France, Germany, Italy, Spain, Netherlands, Belgium, Austria, Sweden, Poland, Ireland, Bulgaria, Portugal, Hungary, Slovakia, Czech Republic, Romania, Finland, Denmark, Switzerland, Estonia, Latvia, Lithuania, Croatia, Slovenia, Norway |
8-12 |
|
Singapore, South Korea, Thailand, Philippines, Japan |
6-10 |
|
Vietnam, Malaysia |
9-12 |
|
Israel, Turkey, UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, Jordan, Lebanon, Pakistan |
10-15 |
|
New Zealand, Australia |
8-13 |
|
Nigeria, Ghana, Uganda, Kenya, Tanzania, Rwanda, Angola, Egypt, Morocco |
15-20 |
|
Peru, Brazil |
15-30 |
|
Rest of the World |
15-30 |
Note:
The above shipping times exclude order processing time.
If you need the product to arrive by a specific date, please contact our customer service team. We also offer expedited shipping, which typically delivers within 7 days.
2. Shipping Costs
Shipping costs are calculated based on the destination and weight of the order. You can view the exact shipping charges during checkout. For eligible orders, we offer free standard shipping. Please check the checkout page for applicable discounts.
3. Order Tracking
Once your order has been shipped, you can track the status of your package anytime via the "Check Order Status" feature at the bottom of our website. If you have any questions about tracking or need assistance, please contact our customer support team at support@elflos.com.
4. Shipping Delays
While we strive to ensure timely delivery, certain situations may cause delays beyond our control. These include, but are not limited to, customs processing times, shipping company issues, holidays, unexpected weather events, and policy changes. If your order is delayed, we will do our best to notify you and provide an updated estimated delivery time.
5. Address Accuracy
Please ensure that the shipping address you provide at checkout is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete address information. If you need to change your shipping address, please contact us within 24 hours at support@elflos.com so we can update it before shipping.
6. Lost or Stolen Packages
Once your package is marked as "Delivered" by the shipping company, it is considered successfully delivered. We are not responsible for lost or stolen packages after delivery. Please ensure your address information is accurate and maintain communication with the shipping company to prevent such situations.
7. Contact Us
If you have any questions or need further assistance regarding shipping or delivery, please feel free to contact our customer service team at support@elflos.com. We are committed to providing the best service and will respond to your inquiries as quickly as possible.
Thank you for choosing ELFLOS! We sincerely appreciate your support and look forward to delivering more exquisite handcrafted items to you.