1. What is ELFLOS?
ELFLOS is a handmade floral brand founded and primarily run by women. Why is this important? Because flowers are often given and received by women, and we believe that every detail matters. From the design of each crochet stitch to the final finishing touches, the pieces we create are those we ourselves would love to receive — timeless, thoughtful, and worthy of being treasured forever.
2. How are ELFLOS flowers made?
Our artisan team exceeds 300 people, with each artisan having an average of over 10 years of craftsmanship experience. Every flower is 100% handmade, using natural, eco-friendly, and high-quality yarns. Our exquisite craftsmanship ensures that each piece is unique, making it perfect for gifting to yourself or someone special.
3. Do ELFLOS flowers look like real flowers?
Yes! Our artisans pay attention to every detail, creating crochet flowers that are lifelike and capture the beauty of real flowers, while providing lasting beauty.
4. How long will ELFLOS flowers last?
Unlike fresh flowers, ELFLOS crochet flowers do not wilt. With proper care, they can last for many years, making them a perfect choice for keeping as a cherished item or decorative piece.
5. How should I care for my ELFLOS flowers?
To keep your flowers looking beautiful:
Gently dust with a soft brush or use a blow dryer.
Avoid direct sunlight and damp environments to help maintain vibrant colors.
When not in use, store in a dry place.
6. Can I customize my order?
Absolutely! We offer customization services where you can choose styles, colors, and combinations according to your preferences. Contact us, and we’ll design a bespoke bouquet just for you. For more details on the customization process, please refer to the "Custom Welcome" section on our website.
7. Do you offer gift wrapping?
Yes, every ELFLOS flower comes beautifully packaged. If you’re gifting the flowers, we can also include a special greeting card to add more meaning to your gift.
8. Where do you ship from?
We currently ship from China. For specific shipping times and order inquiries, please refer to our Shipping & Delivery policy.
9. How long will it take to receive my order?
As each flower is handmade, processing times may vary. Generally, orders will be processed and shipped within 1-5 business days. After shipment, you can check the real-time logistics status on the "Check Order Status" page on our website.
10. What should I do if my order arrives damaged?
While we take great care with packaging, if your order arrives damaged during transit, please contact our customer support team at support@elflos.com within 48 hours. We will arrange for a replacement or a full refund.
11. Can I return or exchange my order if I don't like it?
Since each item is handmade and unique, we do not accept returns or exchanges unless there is a quality issue or the wrong style/color was shipped. If your order has a quality issue, please contact us promptly, and we will provide a replacement or refund based on the situation. For more details, please refer to our Return & Refund policy.
12. Do you offer bulk or wholesale orders?
Yes, we welcome bulk and wholesale orders. Please contact us to learn more about wholesale discounts and product information.
13. Can ELFLOS flowers be used as corporate gifts or promotional items?
Absolutely! ELFLOS flowers make a great choice for corporate gifts. They are not only unique and artistic but also show your company's care and sincerity towards employees, clients, or partners. We also offer customization, allowing you to design flowers according to your company's brand colors or themes, creating personalized gifts that reflect your corporate culture and values.
14. Can I become an artisan at ELFLOS?
We are always open to talented artisans joining our team. If you are interested, please submit your work samples and contact us.
15. Does ELFLOS support social causes?
Yes! By purchasing ELFLOS flowers, you are supporting artisans around the world, helping to create more job opportunities and preserving this valuable craft. We believe that craftsmanship is not only beautiful but also holds significant social value.