Effective Date: [2025-03-01]
Welcome to elflos.com. At ELFLOS, we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website, make purchases, or interact with our services.
By accessing or using our website, you agree to the terms and practices outlined in this Privacy Policy. If you do not agree with this policy, please refrain from using our website.
1. Information We Collect
We collect both personal and non-personal information when you interact with our website, make purchases, or communicate with us. This information is crucial for providing you with a seamless and secure experience.
Personal Information:
Account Information: When you create an account, we collect your name, email address, password, and other necessary details to manage your account and ensure a personalized experience.
Order Information: When you make a purchase, we collect your billing and shipping address, payment details, and order history to process your order efficiently.
Communication Information: If you contact us via email or other communication channels, we may collect information regarding your inquiries, feedback, and complaints to improve our service.
Payment Information: We collect payment details (e.g., credit card, debit card) through third-party processors such as PayPal, Stripe, and others. Rest assured, we do not store sensitive payment data directly on our servers, as these third-party processors securely handle payment transactions.
Non-Personal Information:
Website Usage Information: We collect data about your interactions with our website, such as your IP address, browser type, device type, and pages viewed. This helps us improve the functionality and performance of our website.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user behavior, enhance user experience, and analyze site traffic. This allows us to offer personalized content and advertisements.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Process Transactions: We use your personal and order information to process payments, fulfill orders, and manage your account efficiently.
Customer Service: We may use your information to respond to inquiries, resolve issues, and provide support related to your purchases or services.
Marketing and Promotions: With your consent, we may send promotional emails, newsletters, or special offers about our products and services. You can opt-out of marketing communications at any time.
Improve User Experience: We use non-personal information to analyze website usage, identify trends, and improve the functionality and performance of our website.
Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, enforce agreements, and protect our rights.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyze how visitors use our website. Cookies are small text files placed on your device that allow us to recognize you and track your behavior on the site.
Cookie Management: You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect your ability to access certain features of our website.
Types of Cookies:
Necessary Cookies: These are essential for the functioning of the website (e.g., login purposes).
Performance Cookies: These help us analyze website traffic and usage.
Advertising Cookies: These are used to provide personalized advertising content based on your interests.
4. Third-Party Services
We engage trusted third-party service providers to facilitate specific business operations, such as payment processing, order fulfillment, and email marketing. These third parties may have access to your personal information only to the extent necessary to perform their functions, and they are required to maintain the confidentiality of your data.
Third-Party Partners Include:
Payment Processors: Trusted third-party payment providers such as PayPal, Stripe, and others securely handle payment transactions on our behalf.
Shipping Providers: We may share your shipping information with trusted logistics and delivery companies to fulfill orders.
Marketing and Advertising Services: We may work with third-party services, such as Facebook and Google, to run ads and send promotional emails on our behalf. These services may use tracking technologies to deliver relevant ads to you based on your interactions with our website.
5. Data Security
We take the protection of your personal data seriously. We implement various technical and organizational measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction.
While we use commercially reasonable efforts to secure your data, please note that no method of online transmission or storage is entirely secure. Therefore, we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data.
For EU Customers (GDPR Rights):
Access: You have the right to request a copy of the personal data we hold about you.
Correction: You may request that we correct any inaccuracies in your personal information.
Deletion: You can request the deletion of your personal data if it is no longer necessary for the purposes for which it was collected.
Data Portability: You may request your personal data in a structured, machine-readable format.
Objection to Processing: You have the right to object to the processing of your personal data in certain circumstances.
For California Residents (CCPA Rights):
Access: You have the right to request the personal data we collect, use, and share.
Deletion: You may request that we delete your personal data, subject to certain exceptions.
Opt-Out of Sale: We do not sell your personal data. If we were to engage in such activities, you would have the option to opt-out.
To exercise these rights, please contact us at info@elflos.com.
7. International Data Transfers
As a global business, your personal data may be transferred to and stored in countries outside your country of residence. These countries may have different data protection laws than your home country. We take all necessary steps to ensure that your data is processed securely and in compliance with applicable data protection laws.
8. Retention of Data
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal, accounting, or reporting requirements. Once your personal data is no longer required, we will securely dispose of or anonymize it.
9. Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us at:
ELFLOS
Email: info@elflos.com
Website: www.elflos.com
11. External Links
Our website may contain links to third-party websites. These external sites operate independently and have their own privacy policies. We are not responsible for the content or privacy practices of these third-party sites. Please review their privacy policies before providing any personal information.